How Store Brands Relate to Customers
A store brand is
a way of relating to different customers. Different types of store brands can
relate to a customer through the choice of branding and building a relationship
with the consumer. Store brands can relate to a consumer through various
characteristics such as different demographics.
Store Brand versus National Brand
The store brand
is the only brand in which the retailer has the full responsibility of control
such as development, sourcing, warehousing, merchandising and marketing.
Whereas retailers make different decisions about national brands and leave it
up to the manufacturer. With a store brand it is more important for the
retailer as it plays a more definite role in the achievement or failure of its
own label. This information is based on data from 34 food categories at 106
major supermarket chains, which operate in the largest 50 retail markets in the
U.S. (Dhar, S. K., & Hoch, S. J. 1997) Although national brands have long
dominated the retail scene, retailers generally use their national brands to
draw customers to their stores. Recently department stores, supermarkets,
service stations, clothiers and chemists have started to increase more store
brands. Studies show that consumers are buying more and more store brands and
don’t plan on returning to national brands anytime soon. (Kotler et al. 2013)
Store brands are generally cheaper than national brands, which, with consumers
becoming more price-conscious and less brand conscious, has increased store
brand sales. (Kotler st al. 2013) Some marketers have predicted that store
brands will eventually knock out all the strongest national brands.( Kotler et
al. 2013) Store brands have a tendency to generate higher margins than national
brands. Store brands have previously been known as low-price and low quality
brands, but now they are currently positioned as value brands and brands with
the aim to have the quality equivalent to manufacturer brands, but with lower
prices.
Quality
The quality of a store brand product is not necessarily inferior to that of national brand products, it simply has lower research, development and advertising costs than what national brands incur.
The cost for a store brand product is estimated to be 25% less than national brands (Business insider, 2014). Studies indicate that testing was done on store brands and national brand products and it was found that 33 of the 57 store brand food items tasted as well or better than the national brand products. (Weisbaum, H. 2013) Todd Marks, a senior editor at consumer reports stated that products may be equal in quality but have different flavour profile based on ingredients or recipes.
Some examples of differences of taste in store brand products compared to national brand products include when Walmart’s Great Value vanilla ice cream was rated almost equal to the Breyers variant, when all seven store-brand cashews rated better than Emerald cashews, and when the national brand and Trader Joe's mixed vegetables were rated crisper and fresher than Birds Eye, among many examples. Results like this have the potential to spur a big change in the grocery shopping habits of customers and what they purchase.
Advantages of Private Branding
- Private labels offer retailers control over
products factors such as size, package design, production and
distribution.
- Gain market share over national brands.
- Logos and taglines can be customised to the
customers shopping experience.
- Store labels can shape shoppers in store
experience.
- Retailers have more control on decisions of
store brand products.
- Category gaps that haven’t been filled by
national brands can be done.
- National brands have competition and need to
be innovative.
- Store brands have increased revenue on local
and a regional level, which is contributing to an overall positive economic
outlook.
- Product images are increased due to more
competition.
- Specialised marketing plans towards a store
brand.
- Store brands quality is now increasing due to
higher demand.
- The better the store brand usage, the better
the direct effect of store brand value for money on store brand loyalty.
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